All questions related to your profile and managing it

• How can I change my password? 418
• I play in several clubs, can I have a single login? 258
• I have a single account across several clubs, how do I choose which club to display? 205
• A family member wants to become a member, can I add them? 151
• How do I book for a family member? 15
• I've lost my password. How can I recover it? 240
• How do I change my profile photo and information? 19
• I have several accounts: how do I merge them into a single login? 20
• How do I change the site language? 18
• How do I set my personal access code? 26
• My data: download, leave the club, delete my account 24
• How do I become a club member online? 24

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 147
• Why are some cells pink on the board? 372
• How can I make a booking 943
• How can I book with a guest? 258
• How can I edit a booking? 212
• How can I delete a booking? 302
• All courts are occupied. Can I join the waiting list? 85
• What payment methods are available to me for a booking? 105
• How to create an open booking 62
• How to join an open match 39
• Where can I find the court access code (door code)? 13
• How do I withdraw from an open match? 14
• How do I view my booking history? 16
• How do I see the weekly schedule? 14
• How do I find and book at another club? 9

How do I register for a camp or a school?

• Sign up for a tennis lesson 112

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 17
• How do I pay for a booking with my wallet? 15
• How do I split the payment with my partner? 17
• How do I use my restaurant vouchers? 16
• How do I view and pay my invoices? 20
• How do I download my certificates? 10
• How do I send money from my wallet to another member? 20

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 14
• How do I join my club's WhatsApp groups? 18
• How do I take part in the Défi-Plugin (challenge tournament)? 14

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 22
• How do I turn on dark mode? 21
• How do I install the Plugin.ch mobile app? 24
• How do I choose the notifications I receive on my phone? 24
• Where can I find the messages sent by my club? 26

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 23
• The administration home page 15

• Manage access 56
• Manage membership cards 42
• Manage clubhouse 27
• Manage restaurant credit 30
• Manage email sending 13
• Manage invoicing 27
• Manage member groups 21
• Manage registrations 17
• Manage special days 26
• Manage offers 25
• Manage online payments 13
• Manage billing regions 17
• Manage the club manager 17
• Manage challenge tournaments 15
• Manage RFID validation 28
• Manage general settings 29
• Setting up the accounts (general ledger) 18
• Configure EBICS: connect Plugin.ch to your bank 19
• Gate access log 25
• Manage multiple buildings 22

• Create a new court 42
• Manage court groups 37
• Manage booking periods 57
• Manage court usage 38
• List, edit, or delete a court 30
• Manage sports 16
• Close courts 21

• Create a new season 23
• Edit or delete a season 33
• Open the winter season by copying last season 11
• Link a sport to a season 14

• Manage recurrence authorizations 24
• Manage restrictions 31
• Manage subscription type 46
• Create booking prices: per session or per season 17
• Check rates with the rate grid 16
• Manage non-member and pay-as-you-go deductions 13
• Booking without a subscription: the guest subscription 14

• Create an item 31
• Assign an item to a member 24
• Edit or delete an item 26
• Delete an item assigned to a member 28
• Import linked items from Excel 27

• Display the member list 43
• Create a new member 57
• View a member's detailed information 20
• Display a member's operational data 27
• Manage member subscriptions 31
• Import member data 19
• Print member cards 25
• Print and export the member list 26
• Charge an item to a member or a group 21
• Link a member to a group 21
• Edit and delete a member 20
• Search for a member 15
• Managing duplicates: merging two profiles 20
• Managing units to be deducted: personalised hours and non-members 14
• Manage Swiss Tennis licenses 19
• Topping up a member's wallet 19
• Find and reactivate a removed member 23
• Issue a certificate for a member 13
• Managing families 13
• Handling erasure requests (GDPR) 29

• Add a new sponsor 23
• Invoice sponsors 29
• Re-invoice sponsors 20

• Assign and remove a role 20
• Roles and access: create and edit a role 33

• Activating the Lessons module 33
• Creating lesson items 30
• Create, edit, and delete a lesson 24
• Manage lesson groups 35
• Manage lesson enrollments 31
• Prerequisite 38
• Invoice and reminder texts 21
• Teachers' schedule 16
• Grouped payments of registrations (basket) 29
• Change the rate of a registration 23
• Copy a lesson for the next season 25

• Complete management of equipment rental 27

• Find old invoice groups (archives) 29
• Invoice considerations and display 29
• Create invoices 29
• Send invoices by email 25
• Manage payment reminders 28
• Print invoices 21
• List and search invoices 28
• Edit and delete invoices 40
• Invoicing a membership fee or an item: what's the difference? 27
• Automatic reminders for e-mail invoices 14
• Keeping the accounts with the general ledger 29
• Manage family discounts 22
• Import accounts from Excel 14
• Carry an overpayment over to the next invoice 16
• Transit accounts for online payments 18
• How invoice dates are calculated 21
• Annuler une facture ou une ligne déjà comptabilisée 20

• List of bank payments 19
• Processing via bank files 17
• Process a manual payment 21

• Process installments 23

• Managing bookings in the schedule 57
• Configure and use open matches 27
• Manage the set times 14
• Create a promo code and use it 24
• Refund a fixed-hour session that was released and taken again 12
• Moving a booking and creating a recurrence in the schedule 17
• Creating and managing recurrences 21
• The weekly view and the all-sports view 15
• The cash journal and the history of a booking 22
• Manage cash register prices 20
• Offering items with a booking 32
• Deleted bookings and deletion records 14
• Replace a player on a fixed hour 19
• A fixed hour cannot be added: nothing is displayed 15

• Manage automatic emails 36
• Sending bulk emails 23
• Manage messages 38
• History of sent emails 23
• Writing an e-mail with the editor 35
• Birthday and inactive member e-mails 17

• Manage challenge tournaments 16

• Enable partner search 21

• The statistics dashboard 23
• Invoicing bookings from the statistics 25

• Access the program 34
• Booking by a member 49

• Creating and configuring a lesson 41
• Sign up for a tennis lesson 27
• Managing registrations (administrator) 23
• Managing groups and the schedule 26
• Tennis lesson invoicing 26
• Invoicing check and Youth and Sport export 30

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 15
• Adding and editing an employee 29
• Special cases: minor salary, young people, pensioners, LPP 19
• Running the monthly payroll 32
• Entering a compensated absence (army, maternity, illness, accident) 14
• The 13th salary and holidays for hourly employees 16
• Paying salaries and reconciling them with the bank 16
• Correcting an approved payslip 19
• Salary certificates and annual lists 18

You'll find all the questions about booking without an account

• How can I book if I don't have an account 861
• Where can I find available courts in my area? 128
• How can I edit/cancel my booking if I don't have an account? 154